Refund policy

** All personalised goods are non cancelable or refundable and no exchanges**

We offer no automatic right to return, exchange or cancel outstanding orders. All returns, exchanges and order cancellations are at the discretion of LW Sports Ltd. If you would like to return, exchange or cancel an order you need to email sales@lwsports.co.uk in the first instance quoting:

Order Number:

Name:

Business / Company Name:

Address:

Email:

Contact number:

List of items for return / exchange or whether you want to cancel an outstanding order

Reason for return / exchange / order cancellation

Please be aware this is not acceptance of the return. LW Sports Ltd reserves the right to accept or reject, in whole or in part any submission for return, exchange or order cancellation. If your submission for a return or exchange is accepted you will be issued with a returns number which you must include when returning your goods to us.

Please note you may incur restocking fees.

 Returns & Exchange Procedure

Once accepted for return you will be issued with a returns returns number which you must include when returning your items to us. All items must be back with us within 14 working days of receiving our returns number.

All goods that are accepted for return must be in an unused, re-saleable condition with tags attached and in the original undamaged packaging. Items that are not returned in a re-saleable condition will not be refunded.

Where you want to exchange a product, please contact us in the first instance in order that we can issue a returns authorisation number.  Once this has been issued we ask that you order your replacement online, in order that we can process it as quickly as possible. You can then return your unwanted items for a refund. As noted above: all goods that are accepted for return must be in an unused, re-saleable condition with tags attached and in the original undamaged packaging. Items that are not returned in a re-saleable condition will not be refunded.

For hygiene reasons, where items such as head guards, socks or undergarments are worn or removed from packaging this removes the right to return or exchange these items and no refund will be processed.

Returns & Exchange Costs

Except where the return is required as a result of LW Sports Ltd error, all returns and exchanges are at the cost of the Customer. We recommend to use an insured and tracked service to send items back such as Royal Mail Recorded or Special Delivery. No refunds or exchanges will be made for items returned, but not received by us if no proof of posting was obtained.

** All personalised goods are non cancelable or refundable and no exchanges.